25 July 2009

Where is Delta posting on-time performance?

Dear Delta Customer Care,

I went to check historical flight on-time performance information for an upcoming flight by looking at your Flight Schedules page--and did not see this information.  Please let me know where Delta is posting historical performance information by flight; this can be an important part of the decision as to what flight to take when timely arrival is important to a business traveler.

I am sure that I am just not seeing that information!   As you know Delta officially adopted your Delta Airlines Customer Commitement as part of your Contract of Carriage and one of those commitments is to "posting historical flight on-time performance information at Flight Schedules".

Please <reply all>.

Thanks!

Dave Marcus
Skymiles 2002089965

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