18 July 2009

Delays and a Snotty Flight Attendant

The flight wasn't that bad - delayed only by an hour or a bit more - but the flight attendant was infuriating. As we had been sitting near the gate for awhile, I asked her what our status was.

Flight attendant: What do you mean, status?
Me: How delayed are we? What's the reason?
FA: Haven't you ever flown out of JFK before?
Me: Yup.
FA, pointing nose in the air: Well then you know it takes awhile to get to the runway.
Me: So, what's our status? Maybe you could tell us instead of leaving us all just wondering what time we're getting home tonight?

That's all she had to say. Condenscension is not the best attitude for a flight attendant. Such a difference in the quality of personnel on domestic flights versus international!

It turned out that we were number 24 in line and that planes were leaving only every 5 minutes or something like that according to the captain, a jovial fellow who pointed out unusual cloud formations once we got going and also made sure we knew we could use cell phones while we were sitting. He was what the FA should have been. Happily things speeded up and we left only about an hour late.

PS - It was a cheap pleasure when, at the point the FA told me that they did NOT have my special meal, to be able to tell her "But I've flown out of JFK before. The other flight attendants had my meal. What's the difference?"

I later heard that she told the captain that there was a very upset passenger and he ought to check me out.

4 comments:

  1. Delta used to be nice people. Some of their newer flight attendants are just total buttheads.

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  2. I was in first class and found the attitude of that Flight Attendant ... entertaining.

    If she worked for my, she'd be in a customer relations 101 class.

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  3. Were you in row 4?

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