Thank you for contacting us through delta.com. We are sorry for the
delay in responding to your message.
There is a link to historical flight on-time performance on the Flight
Schedule page. Below the flight schedule box, is a link for 'Historical
Reliability Information'. This opens a government website with generic
statistics for Delta and other airlines.
We have forwarded your comments about making this information easier to
find on delta.com. Thank you for your suggestion to improve delta.com
Information about a specific flight can be obtained by contacting
reservations. The agents have access to information about each flight in
our booking system. Delta Connection carriers and new flights are not
included. Please contact Northwest to obtain on-time performance
information for their flights.
Delta Domestic: 800-221-1212
Delta International: 800-241-4141
Your selection of Delta is appreciated, and we will always do our best
to merit your confidence and support.
Sincerely,
Jessica Ryan
Medallion Desk
www.delta.com
Original Message Follows:
------------------------
Dear Delta Customer Care,
I went to check historical flight on-time performance information for an
upcoming flight by looking at your Flight Schedules page--and did not
see this information. Please let me know where Delta is posting
historical performance information by flight; this can be an important
part of the decision as to what flight to take when timely arrival is
important to a business traveler.
I am sure that I am just not seeing that information! As you know
Delta officially adopted your Delta Airlines Customer Commitement as
part of your Contract of Carriage and one of those commitments is to
"posting historical flight on-time performance information at Flight
Schedules".
Please <reply all>.
Thanks!
Dave Marcus
Skymiles 2002089965
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