Coming back from Hartford last night, the good news was that we ere an hour early. The bad news? Of course, no gate was ready and we were going to sit for 10 minutes for another plane to push back.
I assume that Delta keeps track of its planes that are in the air and their ETAs. (At least, I think I asumme that. Maybe they don't. Maybe it is a surprise to on-the-ground operations at Hartsfield when they get a radio call, "Hi! We're here!".) Why on earth can't they do any sort of semi-real-time management of arrival gates?
For that matter, why don't they tell the incoming pilot to slow down? Delta should realize that the experience of arriving 15 minutes early is very different than the experience of arriving 30 minutes early and sitting on the tarmac for 15 minutes.
The worse news? The towbar broke on another just that was being towed past us, leaving it blocking the gate. We got in 30 minutes early (cheers). We deplaned 0 minutes early.
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