MacDougall's Keep = Possible for Mentone

Hi!

For TL: Sustainers

Dave

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ERGO: World's Best Standing Desk From $399

We just launched ERGO - World's First Smart Sit-to-Stand Desk From $399 on Indiegogo.  Please come and support us.  We believe that ERGO can help you be more productive and healthier at work.

ERGO was featured by FastCompany,The New York Times and Gizmag.  It already raised almost $300k on Kickstarter last month.

Thanks,

 

Liz

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We're been featured by TechCrunch, Mashable, and VentureBeat.

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Dave Marcus's invitation is awaiting your response

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DL 4275, 20 Jul, toronto to atlanta

Hi,

I am sitting on the runway. We have arrived an hour late. Our gate is occupied and will be for another 20 minutes.

It is unforgivable incompetence that you can not plan well so that once you know when a flight will actually arrive you can't arrange a gate.

It is stupidity beyond belief; it is malcompetence beyond measure; it is awesomely idiotic that you guys take an already late flight and further delay it like this.

This rates even worse than the fact when we got to Toronto yesterday they changed our gate but could move the jet bridge because the gate agent was at the old gate.

Please don't send an apology. Please send a detailed explanation -- detailed -- of what led to this. Do a root cause analysis, execute the Toyota "five why's", do anything but tell me and my blog reader how in Heaven's name you can screw something up this badly. Inquiring and angry minds want to know.

Dave Marcus
DL Diamond Medallion 2002089965

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YouTube - Tweetin On A Jet Plane

YouTube - Tweetin On A Jet Plane

This is hilarious. I know that no one at Delta is laughing but, hey ... I can just imagine some day, a kid pulls out his guitar in the middle of a flight and soon the whole plane is singing along, word for word - flight attendants too.

Free Wi-Fi on Delta through the end of the year

From The Ticket: to get FREE Wi-Fi on Delta Air Lines (thru Dec 31)– just use the code DELTATRYGOGO when you log on.

Airtran: use the code AIRTRANTRYGOGO when you log on.
American: use the code AATRYGOGO when you log on from the plane.

Smelly, hot plane coming in from Tulsa last night

Tip to Delta--when the plane smells of vomit, having working air conditioning makes life better. The wimpy flow coming out of the air vent didn't have a chance of competing with the stained carpet under our feet on the 3:05 flight (delayed about an hour) out of Tulsa.

Geez.

Two points for a quick rebooking

Checked in at Toronto to fly to Tulsa via Minneapolis. One leg delayed, one cancelled. But Delta immediately rebooked by on American, without even being asked. That was an exceptional and good experience.

Delta vs Air Canada to the UK

That headline's not fair--it summarizes two separate flights in the last week.

I took Air Canada and found friendly skies and a great aircraft. Unlike the jets that Delta flies to London, coach seats had

• A 7" (diagonal) screen on the back of each seat with a slew of movies. (Delta shows 2 movies, 1 at a time, on old screens that hang from the ceiling. Films such as "Ghosts of Girlfriends Past".)
• A power plug in the back of the seat in front of you for every seat in coach. (Delta usually has it for a few of the front rows, inconveniently located under your seat.)
• A USB port in the seat in front of you to power the screen from your laptop.

Now, I still couldn't work when the seat in front of me reclined. But, if you are sitting down, my solution was easy and not uncomfortable: I traded seats with the guy in the middle seat and worked for about 6 1/2 hours sitting there. And it was wide enough to be OK. This was a FAR better experience than any Delta flight I've been on to the UK and many other EU destinations.

Upshot: I've got the miles to be Diamond next year. If Air Canada flew from ATL to LON, I'd be on it every time.

Passenger advocate claims Delta hacked her e-mails | ajc.com

This one surprises me - I consider Delta a much more honest company that is portrayed. I hope it is a groundless accusation (but if true, Delta should gets it ass kicked)>
"A passenger rights advocate accused Delta Air Lines Inc. in a federal lawsuit Tuesday of conspiring with a Virginia company to obtain hacked e-mails from her computer to help them derail her efforts to protect air travelers from lengthy tarmac delays and other inconveniences." Passenger advocate claims Delta hacked her e-mails | ajc.com:

Delta Inconsistency Frustrating

Let's add another basic problem that Delta has: consistency.*

Suit bag. Carried it on many times. Including yesterday, ATL -> O'hare.
Today? Nossir, that bag's too big; gotta check it.
(Who enforced it? TSA. Huhhhhhhh?)
(As a person walks past me with a waiver signed by Julie, a Delta employee, to tell TSA her non-sizewise bag was OK to carry through security.)
Delta counter: No. Don't care if it fits. No. Don't care if you are flying first and there is a lot more 50% more overhead space per passenger in first. No. Don't care if Atlanta let's you carry it on.

So, having time to kill, I pick up my cell and call Delta corporate, asking for an exec assist in the CEO's office. I start to explain my situation, complaining how frustrating the inconsistency was. An agent hears me and escorts me through TSA. With my bag.

*Biggest other bad character traits DL has as a company?
1. Running an airline as if s__t never happens--tightly scheduling gates, running airports to capacity, etc. And then when s__t happens, they have no flexibility to compensate and a little s__t turns into a cascading series of service failures.
2. Communicating, especially about delays.
3. Consistency.

Our gate was ready, but...

Getting in from Chicago today (delayed because loading baggage took longer than it should (huh?)), we waited on the tarmac not because our gate was occupied but because another plane was pulling away from an adjacent gate. I'm somewhere north of 800k miles as a Delta flier but that's a new on on me.

Woman sues Delta; was kicked off plane for breast feeding | ajc.com

Woman sues Delta; was kicked off plane for breast feeding | ajc.com: "Gillette was ordered off a Delta Connections plane by a flight attendant after twice refusing an order to cover up while she breast fed her baby prior to takeoff."