Airlines' Expert on Missing Bags Fights Lost Cause - WSJ.com

"In Andrew Price's first year on the job, airlines lost his luggage seven times. That would be bad enough if he were the average continent-hopping businessman, but Mr. Price is the man the airlines rely on to help them stop losing bags. On a three-day trip to Canada from Switzerland last year, his bags landed on the final day -- when he was already at the airport. He sent them straight home. They arrived a week after he did. 'Passengers can run to catch a plane, but bags can't,' says Mr. Price, 40 years old, who heads the Baggage Improvement Program, a five-year global campaign launched by the International Air Transport Association, an airline trade group in Geneva that is trying to help members step up their luggage game." Full story - WSJ.com